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Client Service Manager

  • Utrecht, Utrecht, Netherlands
Mission Critical Services

Job description

BPSOLUTIONS has ambitious growth objectives. We want to further expand our position in the field of Mission Critical IT. To accelerate this, we are looking for a Client Service Manager.

As a Client Service Manager you are responsible for the optimal execution, monitoring and control of our Managed and Cloud Services services for our large customers and you are responsible for tracing and initiating commercial processes with existing customers. You occasionally manage a few projects.
High customer satisfaction is important to you and you like to take on the challenge of continuously guaranteeing and optimizing our IT services together with our highly experienced technicians.


  • (Tactical) contact person for the customer regarding the reliability and quality of our services and in case of escalation;
  • Responsible for internal coordination and coordination;
  • Manages, implements and records the agreed IT services in SLAs (Service Level Agreement) and DAPs (Document Agreements and Procedures) and guarantees these agreements;
  • Proactively checks that the agreements made are fulfilled/achieved and makes solicited and unsolicited adjustments;
  • Actively contributes within projects to ensure that the impact on existing services is mapped out correctly and translated into existing agreements;
  • Ensures reporting as agreed in the SLA and proactively reports on this to the customer and the internal organization;
  • Makes an inventory of customer needs and translates these (together with colleagues) into (technical) solutions;
  • Draws up improvement plans (continuous improvement);
  • Preparing or adjusting capacity and service management reports;
  • Stands for quality and takes responsibility for the result to be achieved;
  • Makes an important contribution to the further development of the service.

Job requirements

What are we looking for?

  • HBO/WO working and thinking level;
  • Affinity with IT and in particular IT infrastructure;
  • Minimum of five years of experience in a similar role;
  • Experience in creating reports;
  • Consultancy skills, politically sensitive and analytical;
  • Prince2 certified is an advantage;
  • ITILv3 or ITIL4 certified;
  • Knowledge of current ICT technologies and processes;
  • Knowledge of Information Security and its application (preferably ISO27001/NEN7510);
  • Communicative;
  • Can work systematically and keep the overall overview;
  • Passion for technology and innovation;
  • Team player;
  • Motivating, enthusing and able to bend resistance;
  • Enterprising and proactive;
  • Structured and independent;
  • Customer and service oriented;
  • Pragmatic;
  • Excellent command of the Dutch and English language in word and writing.

What do we have to offer?

  • A competitive salary;
  • Lease car or mobility allowance, laptop and telephone;
  • Super fun group of dedicated, hard-working colleagues with extensive knowledge and experience to work with, create opportunities and achieve success at a high level within the Mission Critical IT market;
  • A pleasant, open and respectful working environment, where fun, progressiveness and a 'Getting it done' mentality predominate;
  • The background of a stable, reliable and highly valued IT service provider that is rated by customers with a 100% fan score and the highest customer satisfaction in the Managed Services domain in the Netherlands;
  • Space to do business, to give direction and to be important both within your own organization and with customers;
  • The opportunity to continue to develop as a person and as a professional through education, training and certifications.


Let's create a smarter future.

BPSOLUTIONS helps organizations to set up their Mission Critical IT in a way that makes the organization smarter and can therefore make progress. Companies literally cannot carry out their 'mission' if something goes wrong with this data. This makes Mission Critical IT perhaps a company's most valuable asset. Something that must be safeguarded and must also be able to be fully exhausted.

On the one hand, we ensure that IT is and remains up and running, and on the other hand, we use Data Analytics and AI to ensure that companies are ready for the future, so that data really works for the organization. BPSOLUTIONS can completely unburden organizations with tailor-made advice based on the full business implication of a solution and service. Our specific, in-depth knowledge in the field of data-driven Hybrid Cloud data architectures, Business Continuity, Data Analytics and AI and our 24/7 Operations Control Center (OCC), gives us a unique position in the field of Mission Critical IT in the Netherlands.

Group structure:

BPSOLUTIONS is part of Yuma, an international group with a total of 650 employees in which we help customers with their digital transformation in the areas of: Digtal strategy, IT architecture, application development, data, security, cloud & managed services. The companies in the group are: TotalDesign, XPLUS, Luminis en BPSOLUTIONS. More information about Yuma can be found at

How do we work:


This is reflected in our open, direct, respectful, dynamic and progressive culture. We value your own input, focus on personal growth and offer you the opportunity to get the best out of yourself. Above all, we are reliable, open, honest and transparent, towards each other, towards our customers and our partners. We want to be “better than the rest” and especially excel in customer and employee satisfaction. It is not for nothing that we score extremely high in the field of customer satisfaction. In the meantime, BPSOLUTIONS has been placed among the Top IT service providers in the Netherlands for several years in the annual Giarte ITXperience monitor. With a 100% FANSCORE and a Customer Delight of 88, we are the leading Managed Services Provider in the Netherlands. We adopt change, work in agile teams, have solid, customer-oriented and assurance processes, and work with state of the art technology.


Then respond via the link below or email your resume and motivation to
If you have any questions, please contact Paul van der Hilst, HR Business partner on 030 – 303 2900.

  • Utrecht, Utrecht, Netherlands
Mission Critical Services


  • Utrecht, Utrecht, Netherlands
Mission Critical Services

Let’s make data work!

We’re always looking for people with unique skills. Send us your CV and we’ll get in touch when we have an opening that matches your expectations.